Recent Posts

Don't Delay When Water Damage Happens

4/28/2017 (Permalink)

SERVPRO of Dearborn Heights North/East Garden City provides water damage restoration service and we’re the kind of professional that no one wants to call.  But what’s important to remember is that when we are needed, it is important not to delay.  Moisture is often the enemy, capable of penetrating into just about any space, and taking advantage of every little crack and structural problem.  Regardless of how the moisture has entered the structure, the response should be the same:  get the home cleaned and dried quickly to ensure that there are no lingering health threats once the moisture is gone.

If water has entered the home through a contaminated source, don’t try to handle it on your own.  Floods and sewage backflows contain a cocktail of deadly bacteria, viruses and fungi, and even momentary skin contact can leave a person seriously ill.  A water damage restoration company like SERVPRO of Dearborn Heights North/East Garden City not only has the training and tools to eliminate the moisture; they have the necessary equipment and technology their disposal.

This includes powerful vacuums and pumping systems, high volume air movers, dehumidifiers, heat injectors, moisture meters, and a number of detergents formulated for destroying fungi and other microbial threats. While the technicians work on the building, disposing of compromised materials, and drying the rest, they will also destroy all mold and microbial colonies. This is the only way to ensure a home is safe to live in, and a business safe to work in; any other cleaning method is a dangerous gamble.

So if you find yourself with water damage, don’t be the person with the beach towels and the box fans.  Get professional help.  Call SERVPRO of Dearborn Heights North/East Garden City at (313) 228-5134.  Working to make it…”Like it never even happened.”

Spring Cleaning Tips and Suggestions

3/23/2017 (Permalink)

Cleaning Spring Cleaning Tips and Suggestions Spring has Sprung!

Spring is upon us…trees are beginning to bud, tulips and daffodils are popping up through the ground, temperatures are getting warmer and the days are getting longer which means it’s time for spring cleaning.  Some people find this task overwhelming so following are some tips and suggestions to help you get started:

  • Shed some light on the subject by cleaning your windows. Wipe down all walls and baseboards. 
  • Go through your clothes. Rotate your cold weather gear out and replace it with your warmer weather wardrobe.  Review your winter weather items to assure it’s still in good condition and/or still fits.  If you didn’t wear it, consider donating it to the less fortunate.
  • Trade in your flannel sheets for linen ones and consider putting away the extra blankets after washing them first. Don’t forget to flip you mattress.
  • Go through your cupboards, refrigerator and freezer and look for old items and food that is past the expiration date. Get rid of it.  Don’t forget to wipe down the shelves in the cupboard and refrigerator.  Defrost the freezer.
  • Sweep and mop the floors and wipe down the kitchen countertops.
  • Wipe down the kitchen cabinets of all drips and spills. Use a good quality cleanser or wood oil soap to get them looking spiffy again.
  • The stovetop is an area that needs particular attention. Get scrubbing.
  • Clear off all flat surfaces and wipe off all dust, dirt and debris. Vacuum lampshades.
  • Vacuum all your carpets and consider getting them professionally cleaned. Most new carpet warranties require a hot water extraction cleaning process at least twice per year.
  • Indoor air quality may be compromised so consider getting your ductwork cleaned.
  • Think about getting rid of clutter. Toys your kids no longer play with?  Stuff placed throughout the home you’re getting tired of looking at?  Box them up and donate them or look to have a garage sale.
  • Outdoors, look at the condition of your welcome mats and replace them if necessary. Rake out last year’s dead leaves from your flower beds and look at replacing you mulch.

SERVPRO of Dearborn Heights North/East Garden City specializes in cleaning and can assist you with any and all of your spring cleaning needs.  Call us at (313) 228-5134 so we can help you make it “Like it never even happened.”

Help for Hoarders

2/7/2017 (Permalink)

Cleaning Help for Hoarders Hoarding Within a Home

Compulsive hoarders have difficulty discarding or parting with possessions because of a perceived need to save them. A person with a hoarding disorder experiences distress at the thought of getting rid of the items and an excessive accumulation of items, regardless of actual value, occurs.  These items clutter the living spaces and keep the person from using their rooms as they were intended, and these items can cause distress or problems in day-to-day activities. 

Facts about hoarders:

  • The average age of a person seeking treatment for hoarding is about 50. They tend to live alone and may have a family member with the problem.  It is estimated that serious hoarding problems are present in at least 1 in 50 people.

  • Most often, people hoard common possessions such as paper (mail, newspapers), books, clothing and containers (boxes, paper and plastic bags). Some people hoard garbage or rotten food.  In more extreme cases, people hoard animals or human waste products. 

  • Some hoarders consider themselves “thrifty” and think that their behavior is due to having lived through a period of poverty or hardship. The behavior can worsen, however, when a hoarder experiences a traumatic event or serious loss such as the death of a spouse or parent. 

The signs of compulsive hoarding are many:

  • Difficulty in getting rid of items.

  • A large amount of clutter that makes it difficult to move around easily.

  • Losing important items like money or bills in the clutter.

  • Feeling overwhelmed by the volume of possessions that have “taken over” the house.

  • Being unable to stop taking free items, such as advertising flyers or sugar packets from restaurants.

  • Buying things because they are a “bargain” or to “stock up.”

  • Not inviting family or friends into the home due to shame or embarrassment.

  • Refusing to let people into the home to make repairs.

What makes getting rid of clutter difficult for hoarders?

  • Difficulty organizing possessions.

  • Unusually strong positive feelings (joy, delight) when getting new items.

  • Strong negative feelings (guilt, fear, anger) when considering getting rid of items.

  • Strong beliefs that items are “valuable” or “useful” even when other people do not want them.

Effects of hoarding:

  • Severe clutter threatens the health and safety of those living in or near the home, causing health problems, structural damage, fire, and even death.

  • Expensive and emotionally devastating evictions or other court actions can lead to hospitalization or homelessness.

  • Conflict with family members and friends who are frustrated and concerned about the state of the home and the hoarding behaviors.

How to help a hoarder:

  • Recognize that, until a person is motivated to change, they may not accept your offer to help. Further, motivation cannot be forced.

  • Respect the fact that the person has a right to make their own decisions at their own pace.

  • Have sympathy and understand that everyone has some attachment to the things they own.

  • Encourage the person to come up with ideas to make their home safer, such as moving clutter from doorways and halls.

  • Point out that hoarding interferes with the goals or values the person may hold.

  • Develop trust by asking for permission before throwing anything away

Once the “stuff” has been removed, a good, thorough deep cleaning of the structure should be undertaken to clean the home of dust, dirt, grime, animal feces, mold and/or and any other type of biological contamination.  SERVPRO of Dearborn Heights North/East Garden City has experience in cleaning up hoarding situations and can provide you with compassionate and caring assistance in dealing with these difficult and complicated situations. Call us at (313) 228-5134 for a free, no cost assessment for all of your cleaning needs.  At SERVPRO, we work to make it “Like it never even happened.” 

Cold Weather Survival Tips

12/15/2016 (Permalink)

Water Damage Cold Weather Survival Tips Pipes Freeze and Break - If this is you...Call SERVPRO!

As temperatures dropping fast this winter, following are some tips that people can take to stay safe during the cold weather.

  • Wear layers of lightweight clothing to stay warm. Gloves and a hat will help prevent losing your body heat.
  • Bring pets indoors. If they can’t come inside, make sure they have enough shelter to keep them warm and that they can get to unfrozen water.
  • If you are using a space heater, place it on a level, hard surface and keep anything flammable at least three feet away – things such as paper, clothing, bedding, curtains or rugs.
  • Turn off space heaters and make sure fireplace embers are out before leaving the room or going to bed.
  • If you are using a fireplace, use a glass or metal fire screen large enough to catch sparks and rolling logs.
  • Run water, even at a trickle, to help prevent your pipes from freezing. Open the kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children. Keep the garage doors closed if there are water lines in the garage.
  • Keep the thermostat at the same temperature day and night. Your heating bill may be a little higher, but you could avoid a more costly repair job if your pipes freeze and burst.
  • Never use a stove or oven to heat your home.
  • Never operate a generator inside the home, including in the basement or garage.
  • Don’t hook a generator up to the home’s wiring. The safest thing to do is to connect the equipment you want to power directly to the outlets on the generator.

Unfortunately, even the best prepared can still become a victim of water damage due to the cold weather.  If this is you, or someone you know, have them call SERVPRO of Dearborn Heights North/East Garden City.  Working to make it "Like it never even happened."

Preventing Holiday Home Fires

11/30/2016 (Permalink)

Fire Damage Preventing Holiday Home Fires When Disaster Strikes - Strike Back...Call SERVPRO

Did you know that nearly 47,000 fires occur during the winter holidays claiming more than 500 lives, causing more than 2,200 injuries, and costing $554 million in property damage?  Did you know that, on average, one of every 22 home fires started by Christmas trees result in death?  These facts, compiled by the U.S Fire Administration and the National Fire Protection Association are sobering and alarming.

At SERVPRO of Dearborn Heights North/East Garden City, we want to offer you the following preparedness tips to have a safe and happy holiday season:

  • Place Christmas trees, candles, and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents and candles.
  • If you purchase a real tree, make sure that it has fresh, green needles that aren't easily broken.  Keep live trees as moist as possible by giving them plenty of water.
  • Make sure that light strings and other holiday decorations are in good condition.  
  • Always unplug tree and holiday lights before leaving home or going to bed.
  • Never use lit candles to decorate a tree.
  • Use only sturdy tree stands designed not to tip over.  
  • Keep anything that can catch on fire - pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains - away from your stove top.
  • Smoke alarms save lives.  Install a smoke alarm near your kitchen, on each level of your home, near sleeping areas, and inside and outside bedrooms if you sleep with doors closed.  Use the test button to check it each month and replace all batteries at least once a year.

Unfortunately, even when the best precautions have been taken, things can go wrong and bad things can happen.  Should you be victimized by fire or some other type of adversity, call SERVRPO of Dearborn Heights North/East Garden City at (313) 228-5134.  We have the trained professionals that can help you take back your life when disaster occurs.

At SERVPRO, we work with you to make it "Like it never even happened."



Household Chemical Emergencies

10/24/2016 (Permalink)

Nearly every household uses products containing hazardous materials or chemicals and following are some guidelines for buying and storing hazardous household chemicals safely:

  • Buy only as much of a chemical as you think you will use.  Share leftover material with neighbors or donate it to a useful cause.  
  • Keep products containing hazardous materials in their original containers and never remove the labels.
  • Never store hazardous materials in food containers.
  • Never mix household hazardous chemicals or waste with other products.  Incompatibles, such as chlorine bleach and ammonia, may react, ignite or explode.
  • Never use hair spray, cleaning solutions, paint products or pesticides near an open flame.  Vapor particles in the air could catch fire or explode.
  • Clean up any chemical spill immediately.  Use rags to clean up the spill.  Wear gloves and eye protection.
  • Dispose of hazardous materials correctly.  Check with your county or state environmental agency to learn if there is a hazardous waste collection program in your area.

Should a chemical emergency occur within your home, get out of the residence immediately if there is a danger of fire or explosion.  Do not waste time collecting items or calling the fire department when you are in danger.  Call the fire department from outside (cell phone or neighbor's phone) once you are safely away from danger.  Stay upwind from the residence to avoid breathing toxic fumes.  Symptoms of toxic poisoning include:

  • Difficulty breathing.
  • Irritation of the eyes, skin, throat or respiratory tract.
  • Changes in skin color.
  • Headache or blurred vision.
  • Dizziness.
  • Clumsiness or lack of coordination.
  • Cramps or diarrhea.

If someone is experiencing toxic poisoning symptoms or has been exposed to a household chemical, call the national poison control center at (800) 222-1222.  Have containers of the substance available in order to provide any requested information.  Discard clothing that may have been contaminated.  Some chemicals may not wash out completely.

It is critical to store household chemicals in places where children cannot access them.  Some examples of hazardous household items include:  oven cleaners, toilet cleaners, bleach, ant sprays and baits, flea repellents and shampoo, household plant insecticides, mouse and rat poisons and baits, motor oil, carburetor and fuel injection cleaners, starter fluids, transmission and brake fluid, antifreeze, stains and finishes, paint thinners and turpentine, batteries, mercury thermostats or thermometers, kerosene and lighter fluid.

Although the risk of a chemical accident is slight, knowing how to handle these products in the event of an emergency can reduce the risk of injury.  Should you find yourself in need of assistance, call SERVPRO of Dearborn Heights North/East Garden City at (313) 228-5134.  Working to make it "Like it never even happened."





Don't Forget Your Pets

10/4/2016 (Permalink)

Storm Damage Don't Forget Your Pets Pets Are Family Too!

When you're developing an emergency plan for your home and family, don't forget to plan for your pets.  A good pet plan starts before the disaster.  Have a current picture. Make sure your pet's vaccinations are up to date and know where the records are.  They may be necessary if your pet has to go to a pet shelter.  Have a collar with ID tag and leash handy.  During the disaster, bring your pets indoors well in advance of the storm - reassure them and remain calm.

After the disaster, walk your pet on a leash until they become re-acquainted to their home.  Often, familiar scents and landmarks may be altered and pets could become confused and get lost.  Also, downed power lines, predators, and other debris washed in by high water can all pose a threat to animals after a disaster.  If pets cannot be found, contact the local shelters.  Have a picture of your pet handy.  

Be prepared by having a Pet Disaster Supply Kit containing proper identification including vaccination records; an ample supply of food and water; a carrier or cage; medications; muzzle, collar or leash.  

Should you suffer from any size disaster, call SERVPRO of Dearborn Heights North/East Garden City at (313) 228-5134.  Working to make it "Like it never even happened."

For Immediate Service in Dearborn Heights North/East Garden City

9/6/2016 (Permalink)

General For Immediate Service in Dearborn Heights North/East Garden City Water Damage in Crawl Space

SERVPRO of Dearborn Heights North/East Garden City provides 24-hour emergency service and dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 at (313) 228-5134

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Commercial Water Damage Events Present Unique Challenges

8/1/2016 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO of Dearborn Heights North/East Garden City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Carpet Cleaning - Professional vs DIY

6/29/2016 (Permalink)

Since the day will eventually come that you will need to have your carpet cleaned, a decision will need to be made as to whether you should hire a professional carpet cleaner or rent a machine and do it yourself.

There’s a lot to be said for both, to be honest. We would not tell you that you should never clean your own carpet. People fix their own cars and do other things professionals also do. But, also like car repair, you shouldn’t try to do it unless you have either some experience under your belt, you’ve had someone show you the ropes, or you’ve done a decent amount of research on the topic.  Knowing how much detergent to use, for example, might require some pre-existing knowledge.

Many people are a bit gun shy about using a professional, often based on the fact that the former would not know how to distinguish a bad carpet cleaner from a good one.  This is understandable, but there are tons of articles and blog posts that will show you how to evaluate a potentially great service provider.  You can also talk with friends and family to obtain a quality referral. 

When in doubt, call us here at SERVPRO of Dearborn Heights North/East Garden City where we have the equipment, experience and training to clean your carpets effectively.  We’ll take the time to explain to you which cleaning option would be best for your carpet’s level of soiling and give you an estimate of time and cost of the carpet cleaning.

SERVPRO…working to make it “Like it never even happened.”